Updated 5th January 2021
We realise you may be feeling anxious at this time about your pet’s wellbeing.
However, we wanted to reassure you that we’ll do all we can to support you and your pet – should the need arise.
We’ve received lots of support and words of encouragement from our clients during this difficult time – and we just wanted to say thank you.
Following the recent ‘stay at home’ and lockdown orders issued on 4th January 2021, we are continuing to offer as full a range of services for our patients as possible, while adhering to Covid-19 safety guidelines. We are open to support you and your needs.
Pet owners should attend their pre-arranged appointments unless they are contacted directly by us and advised otherwise.
Referring veterinary practices can continue to refer cases and call our team for advice.
Guidance for visiting a practice:
If you are visiting a practice for an urgent or emergency appointment, the following precautions are in place to protect everyone who works in and visits our practice:
If you’ve been exposed to COVID-19, had close contact with someone who has, or you’re experiencing symptoms (new persistent cough and/or fever), and your pet needs veterinary care, please call us. We will be able to advise you on how your pets can receive the care they need.
If you have been self-isolated with COVID-19 and have recently visited one of our practices, please let us know as soon as possible. This is so we can implement measures to protect our staff and other clients.
When you arrive, please wait outside and call our reception team to notify them of your arrival.
We will advise you of how we can safely take your pet into the practice to be examined.
We request that you remain in your car or outside of the practice, where possible, to protect the health and wellbeing of our staff. We will call you during the consultation to discuss any appropriate treatment options.
If you need to change any appointments because you are in isolation, please call us and we will rearrange these for you.
We are following the government’s most recent advice regarding the measures we need to take to help control the spread of COVID-19.