Payment is required to us at Veterinary Vision in full at your initial appointment. We accept Cash, BACs and all major credit/debit cards, please be aware we do not accept American Express.
If your pet is insured, please bring all of your policy information with you and a claim form if you have one. We will submit the claim form on your behalf and the insurance company will pay you back directly.
We apply an administration fee for each claim form submitted, for which the insurance company will not reimburse you.
For operations, we may be able to arrange a direct claim whereby you do not need to pay at the time and the insurance company pays the fees direct to us please see below for more information.
If you do not have insurance, you are required to pay the full invoice on your pet’s discharge. We unfortunately are unable to offer any payment plans. We accept payments through BACS, cash and all major credit/debit cards. Please note, we do not accept American Express.
Direct claims can only be arranged for surgery, and the estimate of costs must be in excess of £500. Organising a direct claim can be a complicated process and may delay surgery or treatment for your pet. We charge a non-refundable administration fee of £18.50 per direct claim, and £9.50 for subsequent claims. Please note that direct claims must be arranged in advance, prior to your appointment.
To be able to work directly with your insurance company we need to make sure they offer a pre-authorisation service. Please be aware that unfortunately not all insurance companies offer a pre-authorisation facility. If your insurance company does not offer this service, we would need them to accept financial liability for the condition before agreeing to a direct claim.
Please follow the below procedure if you would like to request a direct claim for surgery;
- Contact Veterinary Vision on 01768 877255 and speak to a member of the office to discuss the option of a direct claim for surgery, and provide your policy details
- Contact your insurance company and give permission for ‘Veterinary Vision’ to speak to them about the policy. It may also be beneficial to ask about:
- Cover limit
- Any exclusions on the policy
- Excess and co-payments
- We require your pet’s complete clinical history, and we will therefore ask you to contact each veterinary practice your pet has been registered with previously. The clinical history can be emailed to our team at
You are required to sign a direct claim disclaimer which specifies that you are ultimately responsible for the costs of your pet’s treatment. If a direct claim has been approved, any unforeseen costs deducted by your insurance company will be settled in full by yourself.
We reserve the right to decline a request to undertake a direct claim if it appears likely that the cover of your policy will not be valid.
Veterinary Vision is part of the RSA approved referral vet network which includes; John Lewis, MoreThan, Tesco, M&S.